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Four Simple Steps. That's all it takes to deliver legendary service and build a thriving team culture.
Is negative service impacting your bottom line? Do you find it hard to maintain your confidence when you have to disappoint a customer? Then Yes Is the Answer is the leadership book you need to read.
Christine Trippi shares her energy and passion for Sweet Hospitality-the key to success in the hospitality industry-by taking readers through the simple steps of responding positively while developing strong relationships. Along the way, she reviews examples that cover all aspects of work and family life with opportunities to test your new skills in the book (or with a downloadable Yes Is the Answer companion workbook). By the end of this fun, quick, and easy read, you'll have the information and skills needed to always say Yes and achieve Sweet Results! The best part is that you'll learn how you can change the world, one Yes at a time!
Should you read this book? Yes Is the Answer!
In het kort
Four Simple Steps. That's all it takes to deliver legendary service and build a thriving team culture. Is negative service impacting your bottom line? Do you find it hard to maintain your confidenc...
Specificaties
Auteur
Christine Trippi
Uitgever
Van Ditmar Boekenimport B.V.
Taal
Engels
Aantal pagina's
128
Ondertitel
How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life
Formaat
Hardcover
Publicatiedatum
18 augustus 2019
ISBN
9781733244015
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