Laden...
In het kort
Samenvatting
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. This book will give examples and specifics of how companies can transform. This book will address the pains of transforming organizational charts, leadership roles and responsibilities and strategies, so the whole company works together in total service to the customer. It will give leaders an understanding of how their digital implementations will make them more Amazon-like, deliver recurring revenue, less churn and customer retention.
In het kort
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive ad...
Specificaties
Auteur
Nick Mehta
Uitgever
Van Ditmar Boekenimport B.V.
Taal
Engels
Aantal pagina's
384
Ondertitel
Why Every Aspect of Your Business Model Needs A Paradigm Shift
Formaat
Hardcover
Publicatiedatum
29 juni 2020
ISBN
9781119572763
Wij helpen je graag!
Kom je er niet direct uit? Wij helpen je graag met al jouw vragen.
Misschien vind je deze boeken ook leuk...
Leuk om te lezen naast "The Customer Success Economy"
