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Samenvatting
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
In het kort
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guid...
Specificaties
Auteur
Philipp Klaus
Uitgever
Van Ditmar Boekenimport B.V.
Taal
Engels
Aantal pagina's
166
Ondertitel
How to Develop and Execute the Most Profitable Customer Experience Strategies
Formaat
Hardcover
Publicatiedatum
1 januari 2014
ISBN
9781137375452
Hoogte
222 mm cm
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